Exchanges & Cancellations

Want to exchange or cancel your order? We are sorry that not everything is as you expected, but of course we will help you sort it out. Register your product now via the green button, or read this page for more information.

Exchange or cancel product >


All Gomibo products can be returned free of charge up to 31 days after receipt. After registering your return, you have 14 days to send the product back to us.


Rules exchange and cancellation

  • Product is in original and unused condition as far as reasonably possible;
  • Product is, if reasonably possible, complete with undamaged factory packaging, all accessories, and booklets without writing on them;

Are you returning earphones?
For hygiene reasons, earphones returned to us should be unused. Are you returning earphones that are no longer clean? In this case a cleaning fee of €12.50 will be charged.

Don't meet these requirements?
Think you might not be able to meet our requirements? We can still offer you a good solution. We will carefully inspect your product when it arrives and see what options we can offer you. Please note that we may apply a depreciation if we find significant signs of use beyond normal wear and tear when we inspect the product. The amount by which the original price is reduced will be decided on a case-by-case basis. Ultimately, it is up to you to decide which option is best for you and what happens to your product.


Exchange or cancel a product

Prefer a different colour or product, or need to cancel your order? We'll sort it out for you. You can exchange or cancel your order up to 31 days after receipt, this is completely free of charge. If you cancel your order, the refunded purchase price including any shipping costs (excl. extra shipping options like registered mail or shipping with insurance) will be credited to your bank account within 5 business days.

Factory settings
When returning your device, it is important to reset your device to factory settings. This will remove all settings, apps, and photos from your device. Do you have an iPhone? Make sure Find My iPhone feature is turned off. This is necessary to ensure that we have sufficient access to the device and your files and data can be deleted. You can make a backup to save these files and data. We explain how to back up and reset your device on our device support page.


If you do not follow these steps, we may not be able to carry out the repairs or inspections and the value of your device may be reduced when it is returned. More information on such depreciation can be found on this page.


Exchange or cancel product >


Once you register your product, you will receive a free shipping label to return the product to us. You can track your package with the code you receive when your order is shipped, and we will send you an email as soon as we receive your package. We will then exchange or cancel your order. We will keep you updated by email, so you know exactly what is going on.


Your product is defective

A faulty product is very annoying, but we're here to help you! Please check our Warranty & Repairs page.


Restore your product to factory settings

Before you return your product to us, you need to restore the device to the factory settings. This removes all files and data. You can make a back-up to keep these files and data. In our device support we explain how to back up and reset your device.


Here you can find the cancellation right for consumers

  • Cancellation right for consumers

For the return of private orders you can use the cancellation form, also known as the template for the right of withdrawal, but this is not mandatory. Besides, you can do this even faster by going to your account page.

Cancellation form

(This form should only be completed and returned if you want to withdraw from the contract)

- To MobielWerkt B.V., Waagstraat 1, 9712 JX Groningen, The Netherlands, email address: info@gomibo.com:
- I/we (*) hereby give notice that I/we withdraw from my/our contract concerning (*) the purchase of the following products (*)/ the supply of the following service (*).

- Ordered on (*)/ received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in the case of communication on paper)

- Date

(*) Cross out what is not applicable or fill in what is applicable.